This summer, members of The Osceola Chamber staff enjoyed professional development classes at The Disney Institute. In groups of two, staff took part in four-day courses on Disney’s Approach to Quality Service and Disney’s Approach to Leadership Excellence.
The Disney Institute offers these courses, as well as Disney’s Approach to Employee Engagement, on-site at Walt Disney World as four-day experiential programs. Disney promotes their Approach Series as an opportunity to “Explore a holistic perspective of how Disney leaders approach a specific business topic and begin applying these principles to your own efforts.” Throughout the four days, Chamber staff members learned about the processes implemented by Disney to set up their Cast Members and leadership teams for success and position them to provide the world-class service for which Disney is known. The classes were small – 13 to 30 people in our experiences – with two instructors who were well-versed in all aspects of Disney operations. The course was guided by an interactive workbook and included opportunities to work with classmates from a variety of industries (everything from Space Force to daycare) and all over the world. Trips to the four Walt Disney World theme parks and creative video content helped bring the material to life.
In Disney’s own words, “Disney Parks and Resorts act as living laboratories, integrating your in-class exploration of Disney methods with first-hand observations in the field. Our daily operations bring the Disney approach to life in real time, so we can inspire practical applications that you can take back to your own team or organization.”
Chamber President John Newstreet noted that these courses provided the Chamber team with new ideas for improving and implementing new processes that will impact our consistency, service, and environment.
Said Sue Ring, Vice President of Strategic Initiatives, “My participation in Disney’s Approach to Leadership Excellence was a thought-provoking, insightful experience that provided a fresh approach to fundamentals of leadership. Through field experiences, tabletop discussions, and small group exercises, the curriculum showcased the value of defining, establishing, operationalizing, and sustaining a strategic approach to leadership excellence. I left with a better understanding of how I can strengthen and empower my Chamber teammates and organization.”
The Disney Institute also offers courses at other locations around the country, online versions of their courses to be experienced from your own office or home, and customizable courses just for your team. You can learn more at disneyinstitute.com.
Do you have a problem with fire, water, smoke, or mold? RRR Contracting FL is ready to respond with a 24-hour emergency response.
RRR Contracting is a family-, veteran-, and minority-owned business. They pride themselves on being professionals you can trust to be there when you really need them. They understand how stressful a tragedy can be, and are there to help pick up the pieces. They help navigate the claims process and let you focus on restoring your life. They understand that life happens, and when it’s a flood or fire you are in safe hands with RRR Contracting FL.
Reach out to them at any time to inquire about moisture or leaks in your roof, ceiling, wall, etc. They aim to keep a one-hour response time in providing a professional home inspection. They also offer a membership service that includes disinfecting and deodorizing a residential or commercial property with packages starting as low as $99 per year.
See them in action in the gallery below!
Bringing Reliable Connectivity to Osceola County and Beyond
With millions of smartphone users in Florida, and with up to 25 internet-connected devices in the average American home, wireless connectivity isn’t simply a luxury – it’s a necessity. Reliable internet matters not only in our daily lives, but for public safety and economic growth. To fulfill the demand, Crown Castle is building the 5G framework that will meet these connectivity needs. As an Osceola Chamber member and the nation’s largest provider of shared communications infrastructure, Crown Castle is proud to help deliver fast, reliable connectivity throughout Osceola County, Central Florida, and beyond.
Here are a few reasons why Crown Castle is working to connect our world:
Public Safety
Did you know that 80 percent of 911 calls originate from mobile devices? It’s a fact – and these devices rely upon network bandwidth to connect. Not only do residents need reliable connectivity to stay safe, but first responders rely on it to share data with dispatchers, provide medical history to EMS, and more. Since 5G wireless has been introduced, there have been significant reductions in emergency response times and hospital admissions, thanks to advances powered by connectivity. Crown Castle is proud to provide the speed and reliability first responders need to save lives.
Reliable Connectivity
Everyone expects a fast wireless connection in an instant – and Crown Castle works to provide exactly that. Whether finding a safe ride home, quickly finding information on the internet, getting to your destination via GPS, or even just ordering dinner through delivery apps, a consistent wireless connection is essential. Smartphones already generate the vast majority of mobile data traffic, and with growing telemedicine, touchless payment, and remote work industries, 5G is already at the center of our lives – even if we don’t yet know it.
Economic & Workforce Development
Osceola County is Central Florida’s fastest-growing county – and with that growth comes economic opportunities. Whether in-office or work-from-home, the workforce of 2022 and beyond needs the cutting-edge 5G communications infrastructure that Crown Castle makes possible. This next-generation infrastructure doesn’t build itself, though – and that means great high-tech jobs with competitive salaries and benefits coming to our region. With 5G technology adding an estimated 8.5 million jobs and $900 billion in economic impact nationwide by 2025, Osceola County can be on the forefront of that growth.
For over 100 years, The Osceola Chamber has supported businesses large and small – and Crown Castle is proud to be one of them. Over the past two decades, we’ve invested $40 billion across the nation in shared communications infrastructure that makes possible both today’s networks and the next generation of wireless in Central Florida and beyond. We have a lot more work to do here in Osceola County, as your partner in not only meeting the demand for data, but driving innovation for the future.
To learn more, please visit crowncastle.com.
